Improving Veterans’ Experience Act of 2025
U.S. Congress · HR3578 ·
What the bill says
Introduced 2025-05-23. Latest action: Referred to the Subcommittee on Oversight and Investigations.
Summary (plain-language)
Improving Veterans’ Experience Act of 2025 This bill establishes the Veterans Experience Office within the Department of Veterans Affairs (VA) to carry out the key customer experience initiatives of the VA relating to veterans’ and beneficiaries’ satisfaction with and usage of VA benefits and services. Additionally, the office must require the heads of other organizations and offices within the VA to report regularly on customer experience metrics, action plans, and other customer experience improvement efforts; collect veteran-derived data to determine satisfaction and for use in policymaking; provide strategic guidance and strategies to VA entities for engaging with veterans and beneficiaries; assess and advise the VA on the accuracy and helpfulness of websites and customer-facing information of the VA; and assess and advise the VA on the status and opportunities for improvement of the customer service efforts of the VA. The requirements of this bill terminate on September 30, 2028. The Government Accountability Office must analyze and report on the methodology, effectiveness, and implementation of the VA’s approach to improving veteran and beneficiary customer experience and satisfaction.
Sponsors
- Nikki Budzinski (primary)
- Julia Brownley
- Morgan McGarvey
Text versions
- Introduced in House — 2025-05-23 — XML
What analysts say
No nonpartisan analysis on file for this measure yet.
What politicians say
No linked claims or utterances yet — no one on record has cited this measure to justify a public argument.
Action History
| Date | Action |
|---|---|
| 2025-12-19 | Referred to the Subcommittee on Oversight and Investigations. |
| 2025-05-23 | Introduced in House |
| 2025-05-23 | Referred to the House Committee on Veterans' Affairs. |
Lobbying on this bill
Showing 2 of 2 bill mentions.
Honesty note: each filer below disclosed lobbying on this bill — that much the filing tells us. But the dollar figure is their total lobbying spend for the whole quarter across all their issues, not the amount spent on this bill, and the filing never says whether they supported or opposed it.
| Registrant (lobbying firm) | Client | Period | Reported quarterly amount | Extraction |
|---|---|---|---|---|
| DISABLED AMERICAN VETERANS | DISABLED AMERICAN VETERANS | Q2 2026 | $149,180 | |
| DISABLED AMERICAN VETERANS | DISABLED AMERICAN VETERANS | Q1 2026 | $175,948 |
Source: Senate LDA filings.